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Member Services Representative

Member Services
Job Summary
Who doesn't love going to a business where you feel totally comfortable and energized from the customer experience. At Planet Fitness, you are the architect for that environment! We laugh often, clean always and strive for exceeding our member's expectations.
Planet Fitness was first established in 1992 and currently, we have grown to more than 1,500 locations worldwide. The reason we have been so successful is because we believe that people are what matter. The root of our culture revolves around positive people. Do you think that might be you?
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Multitasking is not key it's mandatory
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Perks of the Job
401K
Waiving fees for family
Staff membership
Tanning Certification
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Bi-lingual a plus
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
A strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Extended standing and walking during the shift.
Continual talking in person or on the phone during the shift.
Must be able to occasionally lift 50 lbs.
Will occasionally encounter hazardous chemicals during the shift.


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